If you believe you have received the product in a bad condition or if the product is damaged in delivery, please email our customer care at: NoisyWalls@gmail.com Incude your Order ID. If you are not satisfied with the art you have received you have a full 24 hours to send it back for a refund. We are not responsible for shipping fees. UPS packages will be left at the door if no one is there to sign for the package, We take no responsibility if the item is lost after the delivery has been made and the tracking has been shown to be delivered.